Terms of Service

These Terms are an agreement between Vento Orange ("we", "us") and the sports school or business ("School") that signs up to use our platform. Vento Orange licenses the School to use its booking software — that's the whole relationship.

Students who book a lesson through a School are not a party to this agreement. A student's booking, waiver, and any cancellation or refund is an agreement between the student and that School — not with Vento Orange. Each School sets and is responsible for its own terms with its own students.

Vento Orange is booking management software for watersport and action-sport schools: online booking, instructor scheduling, weather tracking, student records, digital waivers, and payments via Stripe.

We also run a free public Tours directory at ventoorange.com/tours — see Section 8 for how that works.

We can change, pause, or discontinue features with reasonable notice, and aren't liable for doing so.

To use Vento Orange your business must be a legitimate, registered operator with the licences and insurance your activities require, and you must have the authority to accept these Terms on its behalf. We review applications and may decline or remove access at our discretion.

New Schools get a 6-month free trial with full access — no credit card required. After the trial, Schools choose:

• Flex — 4% per online booking, no monthly fee. Offline bookings (phone/walk-in) are free.
• Fixed — A$59/month + 2% on online bookings, no fee on offline bookings. Up to 1,000 bookings/month and 15 instructors.

Schools can pass the fee on to their customers at checkout. We'll give 30 days' notice of any fee changes.

As a School, you own the relationship with your students. That means you're responsible for:

• Your own liability waiver, and making sure every student signs it — and completes any medical or eligibility check — before a lesson
• Your own cancellation and refund policy, and handling every cancellation, refund, and complaint directly with your students
• The accuracy of your services, pricing, instructors, and availability
• Getting proper consent from students before collecting their information
• Following the laws that apply to you — consumer law, privacy law, workplace safety
• Keeping your Stripe account set up correctly to get paid
• Keeping your login secure and telling us if you suspect unauthorised access

Vento Orange gives you the tools. Running the school — and everything that happens between you and your students — is on you.

We store and process booking data (yours and your students') so the platform works — that makes us a data processor, and you (the School) the data controller for your students' information. We keep this data safe and never sell it, and never share it with anyone outside the providers we use to run the platform (like Stripe or Supabase), without your or your student's explicit authorisation.

If a student explicitly opts in at booking, we may also use their contact details for our own market research or to send them offers about Vento Orange or guided tours. That only happens with their consent, and they can opt out any time. Full details are in our Privacy Policy.

Stripe processes online payments on the School's behalf — Vento Orange is not a party to that transaction and doesn't approve or process refunds. Pricing, cancellations, and refunds are entirely up to each School's own policy. Platform fees (if any) come off before funds reach the School's Stripe account, or are invoiced separately on the Fixed plan.

The Tours page is a free, simple public listing — a work in progress. Tour operators (not Schools, not affiliated with us) submit their own tours, and we do a light check before publishing.

That check isn't verification. We don't vet operators' licensing, insurance, or safety record, and we're not responsible for anything posted there or any booking made with a listed operator. If you book a tour you find here, it's on you to check the operator out — and any issue with the booking is between you and them, not us. We can remove a listing at any time.

Don't use the Service to break the law, send spam or malicious content, reverse-engineer or resell the platform, impersonate another operator, or abuse the booking system with bots. We can suspend or terminate accounts that do, without notice.

Vento Orange owns the platform — software, design, and trademarks. Using the Service doesn't give you any licence to that. You keep ownership of your own content (school profile, service descriptions, pricing, waiver text).

To the extent the law allows, our liability for any claim is capped at the fees you paid us in the 3 months before the claim (or zero, for Tours directory users who pay us nothing). We're not liable for indirect or consequential losses, lost revenue, personal injury, or lost data arising from lessons or tours booked using or found through the Service.

Nothing here excludes rights under the Australian Consumer Law that can't be excluded by contract.

Either of us can end this agreement any time. Stop using the Service and ask us to delete your data whenever you like. We may terminate immediately for a serious breach of these Terms. After termination, data is kept for up to 7 years for legal record-keeping, then deleted.

These Terms are governed by the laws of New South Wales, Australia, and disputes are resolved in its courts.

We may update these Terms and will email active Schools about material changes. Using the Service after changes take effect means you accept them.

Questions? Email ventoorange@gmail.com.