Terms of Service

These Terms of Service ("Terms") govern your access to and use of the Vento Orange platform ("Service"), operated by Vento Orange ("we", "us"). By submitting an enquiry, creating an account, or using the Service, you agree to be bound by these Terms.

These Terms apply to School operators ("Schools") who use Vento Orange to manage bookings, and to students ("Students") who book lessons through a School's Vento Orange–powered page. If you do not agree, do not use the Service.

Vento Orange provides a cloud-based booking management platform for watersport and action-sport schools. Features include: online lesson booking, instructor scheduling, weather tracking, student management, digital waivers, payment processing via Stripe, and marketing tools.

We reserve the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice. We are not liable for any modifications or interruptions.

To use Vento Orange as a School you must:

• Be a registered business or sole trader legally operating a sports teaching or guiding business
• Hold appropriate insurance and any required licences for your activities
• Have authority to enter into this agreement on behalf of your business
• Provide accurate business information during the application process

We review all applications and may decline or revoke access at our discretion.

New Schools receive a 6-month free trial with full access to all features. No credit card is required during the trial period.

After the trial, Schools may continue on one of the following plans:

• Flex — 4% platform fee on each booking processed through the platform. No monthly fee. Offline bookings (phone, walk-in) are free.
• Fixed — A$59/month plus 2% on online bookings. No fee on offline bookings. Includes up to 1,000 bookings per month and up to 15 instructors.

Schools may choose to pass the platform fee on to their customers at checkout. Fees are subject to change with 30 days' notice to active Schools.

As a School you are responsible for:

• Maintaining accurate and up-to-date information about your services, pricing, instructors, and availability
• Providing and maintaining your own liability waiver content appropriate for your activities and jurisdiction
• Obtaining appropriate consents from students before collecting their personal information
• Complying with all applicable laws including consumer law, privacy law, and workplace safety regulations
• Ensuring your Stripe account is properly configured and verified to receive payments
• Handling student disputes, refund requests, and complaints directly
• Keeping your login credentials secure and notifying us of any suspected unauthorised access

Schools act as the data controller for student information collected through their booking pages. Vento Orange acts as a data processor. Schools are responsible for having a compliant privacy policy accessible to their students.

Vento Orange's collection and use of data is governed by our Privacy Policy.

Where students provide explicit consent, Vento Orange may retain student contact information in a cross-platform marketing database to send relevant offers and communications about the Vento Orange platform, guided tours, and partner offers. Schools acknowledge this as part of using the Service.

Online payments are processed by Stripe on behalf of the School. Vento Orange is not a party to the payment transaction between the School and their students. Refund disputes are the responsibility of the School.

Platform fees (where applicable) are deducted before funds are transferred to the School's Stripe account, or invoiced separately for Fixed plan subscribers.

Students who book through a School's Vento Orange–powered page agree to the School's liability waiver and cancellation policy. Vento Orange is not responsible for the conduct of lessons, the qualifications of instructors, or the fitness of equipment. Any dispute about a lesson, cancellation, or refund should be directed to the School directly.

You must not use the Service to:

• Violate any applicable law or regulation
• Transmit spam, phishing content, or malicious code
• Attempt to reverse-engineer, copy, or resell any part of the platform
• Impersonate another school or operator
• Use automated scripts or bots to abuse the booking system

We reserve the right to suspend or terminate accounts that violate these terms without prior notice.

Vento Orange owns all intellectual property in the platform, including software, design, and trademarks. Your use of the Service does not grant you any licence to our intellectual property. You retain ownership of your content (school profile, service descriptions, pricing, waiver content).

To the maximum extent permitted by Australian law, Vento Orange's liability for any claim arising from your use of the Service is limited to the total fees paid by you in the 3 months preceding the claim. We are not liable for indirect, consequential, incidental, or punitive damages, loss of revenue, or loss of data.

Nothing in these Terms excludes rights under the Australian Consumer Law that cannot be excluded by contract.

Either party may terminate the agreement at any time. Schools may stop using the Service and request data deletion. We may terminate your account immediately for material breach of these Terms. Upon termination, your data will be retained for up to 7 years for legal compliance then deleted.

These Terms are governed by the laws of New South Wales, Australia. Any disputes will be resolved in the courts of New South Wales.

We may update these Terms from time to time. We will notify active Schools by email of material changes. Continued use of the Service constitutes acceptance of the updated Terms.

Questions about these Terms? Contact us at ventoorange@gmail.com.